Troubleshooting

"Login Failed" means you have entered a wrong User ID and Login Password combination more than 3 times and that your Internet Banking access is locked.

Please call (+248) 428 6879 for assistance.

Check your dashboard to verify the transaction status or call (+248) 428 6879 for more details.

After a period of inactivity on the service, the system will automatically log you out.

Individual user: 10 minutes

Corporate user: 15 minutes

Please call (+248) 428 6879.
This could be a wrong "Challenge" or "Token response" being inserted. Please ensure that the "Challenge" is correctly entered on the Security Token and that the "Response" provided by the Security Token is correctly inserted on Internet Banking. If the problem persists, call (+248) 428 6879.

The new password is a too easy combination (e.g.: 12345).