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FAQ

What is my PIN (Personal Identification Number)?

It is the code you will receive to enable you to withdraw cash or authorise your purchases. It can be changed at any MCB ATMs in Seychelles.

Can I use my cards abroad?

Yes, you may pay for your purchases or withdraw cash anywhere the Visa Logo is displayed. Transactions will be shown in the foreign currency and the corresponding value in Seychelles Rupees on your statement.

What should I do if I lose my card?

Call us immediately on (+248) 428 4587/ 428 4588 to block the card.

Can I use my Visa Electron Card to pay for my purchases everywhere?

Yes, wherever you see the Visa Electron logo, simply present your card to the cashier, enter your code and transaction will be processed.

What is the maximum amount I can withdraw from ATMs using my Visa Electron Card daily?

SCR 10,000

What is the daily maximum purchase amount I can make with my Visa Electron card?

You may use your Visa Electron card to pay for your purchases, as long as there is available cash on your corresponding MCB Savings or Current Account.

What can I use my MCB credit card for?

ATM withdrawals (cash advance fee applies), purchases worldwide whether at merchants or online

I already have my debit card. Why should I also have a credit card?

Purchases made with your debit card instantly decreases your savings or current account balance while a credit card allows you to make a large purchase or get emergency funds and pay for them over time, in payments that fit your budget.

What does it cost me when I use my Credit Card to pay for my purchases?

Absolutely nothing additional! It will cost you exactly the same amount as paying cash!

What is the minimum repayment amount?

It is the % repayment mode that you have chosen. If the minimum repayment amount (shown on your statement) is not paid monthly, a late repayment and finance charges fee will be applicable.

Will I pay interest on all my transactions?

No interest will be charged if you repay total balance due on repayment date. Cash withdrawals are subject to specific interest charges.

Is it safe to use my credit card online?

You should always ensure that you are on a secure website prior to processing your payment. Should you notice any fraudulent use of your card, contact us immediately.